Patient iOS Guide
Everyday guide for iOS Patient App
By Bradley Smith1 author12 articles
- Getting Started with the Oasys appHow to get into the Oasys app with your invite, get past setup screens, and find your way around the Home, Documents, Sessions, and Settings tabs.
- Signing in, invites & password helpHow to sign in with email, Face ID, or Google, reset a forgotten password, enter a verification code, and accept your therapist's invitation.
- Navigating your HomeHow to use Home: your next session, items that need your attention, mood or diary check-ins, your health snapshot, and notifications.
- Your sessionsHow to view, book, reschedule, and cancel sessions in the Sessions tab, join a video session, and rate a session afterward.
- Joining a telehealth sessionHow to join a video session from Home or Sessions, what happens in the waiting room, and what to try if you can't get in or your camera won't work.
- Messaging your care teamHow to open Messages from Home, message your therapist, reply to your practice team, and why messaging isn't for emergencies.
- Documents & formsHow to complete forms and assessments, sign documents, upload worksheets and files, and acknowledge a Good Faith Estimate in the Documents tab.
- Billing & PaymentsHow to pay invoices, manage your cards and autopay, choose who pays, and get receipts and superbills in Billing & Payments under Settings.
- Health, Mood & Diary CardsHow to log your mood, fill out diary cards, connect Apple Health and wearables, choose what your therapist can see, and set mood reminders.
- Your therapist connectionHow to accept your therapist's invitation, view their profile from Home, message them, and what to do if no therapist is connected yet.
- Your profile & settingsHow to update your profile and insurance, manage your password, Face ID, and notifications, get support or crisis resources, and sign out.
- Switching accounts (guardians & minors)For guardians: how to switch between your own account and your child's, what stays separate, and what to do if a child's account won't open.