This article is for clients using the Oasys client iOS app.
The Sessions tab is where you view upcoming and past visits, book (when allowed), request a reschedule, cancel, rate a completed session, and open telehealth join.
In this article:
1. Open Sessions
Tap Sessions in the bottom tab bar (calendar icon). The header title is also Sessions. This tab appears only when scheduling is available for your account. Guardians: use Settings → Switch account so you’re on the person who has the appointment.
You can also open upcoming session info from Home.
2. Filters & statuses
Filters:
Upcoming
Awaiting (section header: Awaiting approval)
Past
Expand longer lists with Show all upcoming sessions or Show all past sessions.
Modality chips: Video (telehealth), In-person, Phone.
On session detail, badges may include Confirmed, Completed, Cancelled, Pending Approval, Reschedule Requested, Cancellation Pending, No-Show.
Empty examples:
No Sessions Yet — “Book a session with your therapist to get started.” (with Book a Session if booking is allowed)
No Upcoming Sessions / No Pending Requests / No Past Sessions
3. Book or request a session
If your therapist allows client booking, use Book a Session (also on Home when you have no upcoming session).
Choose a session type (Select Session Type).
Choose how to meet (Select Mode): Video call session, Meet at your office, or Audio-only phone call.
Pick a date and time (Pick a Date & Time).
Review Confirm Booking (session type, format, date, time, fee, cancellation policy when shown).
Confirm with Confirm Appointment or Request Appointment if approval is required.
Success screens include Appointment Confirmed! or Appointment Requested. If approval is required: “You'll be notified once your therapist reviews this request.”
Notices may mention minimum advance booking hours or how far ahead you can book. If a slot was just taken: “That time was just booked. Let's pick another.”
💡 If booking isn’t offered, your therapist schedules for you. Contact the practice if you need a new time.
4. Reschedule
On a session you can manage, open the menu and choose Reschedule (flow titles include Request Reschedule / Reschedule).
After you submit, you may see Reschedule Requested with New time: and “Waiting for your therapist to approve.” Toast: “Your reschedule request has been sent.”
If rescheduling isn’t permitted for that booking, contact your practice.
5. Cancel
From session detail, choose Cancel Session. Sheets may say Cancel Appointment or Request Cancellation.
You may see Late Cancellation / Cancellation Policy and a late fee notice.
If approval is required: “Your cancellation request will be sent to your therapist for approval.”
CTAs: Request Cancellation or Cancel Appointment, or Keep Appointment to back out.
If cancellations aren’t allowed, the app will say so — reach out to your practice directly.
6. Join telehealth
For Video sessions only:
On Home: Join Now or Join Session when the session is joinable
On the list: Join Session (live / starting soon)
On detail: Join Video Session or menu Join Session
Join is available from about 15 minutes before the start through the scheduled end (and sometimes a bit longer if the video room is still active). Phone and in-person sessions do not use in-app video join.
Step-by-step camera, waiting room, and troubleshooting: Joining a telehealth session.
7. Rate a completed session
Past sessions may show How was your session? or Rate this session / Edit under SESSION RATING.
Open Rate Session (or Edit Rating).
Choose your rating; optionally add a comment.
Tap Submit Rating or Update Rating.
Toast: Thanks for your feedback! Feedback is shared with your provider.
8. Billing on a session
Sessions don’t show a price or a payment status. Paying an invoice and opening a receipt both happen under Settings → Billing & Payments.
Full invoice and card management: Settings → Billing & Payments (see Billing & payments).
Frequently asked questions
I don’t see a Sessions tab.
Scheduling may be off for this account, or you’re on a minor account without scheduling access. Ask your practice, and confirm Switch account if you manage more than one person.Why is my booking “Pending Approval”?
Your therapist must approve requests. You’ll be notified when they respond.Can I cancel a request that’s still awaiting approval?
Cancel is for scheduled/rescheduled sessions your therapist allows you to manage. If you’re stuck, contact the practice.Phone session — where’s Join?
Phone sessions don’t have in-app video join. Use the phone instructions your therapist gave you.