This article is for clients using the Oasys client iOS app.
The Sessions tab is where you view upcoming and past visits, book (when allowed), request a reschedule, cancel, rate a completed session, and open telehealth join.
In this article:
1. Open Sessions
Tap Sessions in the bottom tab bar (calendar icon). The header title is also Sessions. This tab appears only when scheduling is available for your account. Guardians: use More → Switch account so you’re on the person who has the appointment.
You can also open upcoming session info from Home.
To put an upcoming session in your phone’s calendar, open it, tap the menu and choose Add to calendar. It is there until the session ends, or until you can join it for a video session.
2. Filters & statuses
Filters:
Upcoming
Awaiting (section header: Awaiting approval)
Past
Expand longer lists with Show all upcoming sessions or Show all past sessions.
Modality chips: Video (telehealth), In-person, Phone.
Each session names its provider (Provider: and their name). A group session names its group instead (Group: and the group’s name), and its detail screen has a Group row. A couples or family session says so, and a request says what it is waiting on, such as Awaiting provider approval. A session your provider holds on another video service says Your provider will send connection details.
On session detail, badges may include Confirmed, Ended, Completed, Cancelled, Awaiting Approval, Reschedule Pending, Cancellation Pending, No-Show. Ended means the session’s time has passed and your provider hasn’t marked it yet.
Empty examples:
No Sessions Yet — “Book a session with your provider to get started.” (with Book a Session if booking is allowed)
No Upcoming Sessions / No Pending Requests / No Past Sessions
Your care team is being finalized — your practice is confirming which provider you will see, and your appointments appear here once that is done
No active provider connection — connect with a provider to view and manage your appointments
Your care is managed by your practice — “To restart care, contact your practice.” When you have sessions to show, the same words appear above your list.
3. Book or request a session
If your provider allows client booking, use Book a Session (also on Home when you have no upcoming session).
Choose a session type (Select Session Type).
Choose how to meet (Select Mode): Video call session, Meet at your office, or Audio-only phone call.
Pick a date and time (Pick a Date & Time).
Review Confirm Booking (your provider, session type, format, date, time, fee, cancellation policy when shown).
Confirm with Confirm Appointment or Request Appointment if approval is required.
Success screens include Appointment Confirmed! or Appointment Requested. If approval is required: “You'll be notified once your provider reviews this request.”
Notices may mention minimum advance booking hours or how far ahead you can book. If a slot was just taken: “That time was just booked. Let's pick another.”
💡 If booking isn’t offered, your provider schedules for you. Contact the practice if you need a new time.
4. Reschedule
On a session you can manage, open the menu and choose Reschedule Appointment (flow titles include Request Reschedule / Reschedule).
After you submit, the session shows Reschedule Pending with Requested new time: and “Awaiting provider response.” Toast: “Your reschedule request has been sent.”
If rescheduling isn’t permitted for that booking, contact your practice.
5. Cancel
From the session detail menu, choose Cancel Appointment. Sheets may say Cancel Appointment or Request Cancellation.
You may see Late Cancellation / Cancellation Policy and a late fee notice, such as “A fee of {amount} may apply.” Confirming a cancel tells you it can’t be undone.
If approval is required: “Your cancellation request will be sent to your provider for approval.”
CTAs: Request Cancellation or Cancel Appointment, or Keep Appointment to back out.
If cancellations aren’t allowed, the app will say so — reach out to your practice directly.
6. Join telehealth
For Video sessions only:
On Home: Join Now or Join Session when the session is joinable
On the list: Join Now (live / starting soon)
On detail: Join Now, at the bottom or in the menu
Join is available from about 15 minutes before the start through the scheduled end (and sometimes a bit longer if the video room is still active). Phone and in-person sessions do not use in-app video join.
A group session shows Session ended once your provider has ended the call, even inside its scheduled time. A session your provider holds on another video service has no Join in the app. Your provider sends you the connection details.
Step-by-step camera, waiting room, and troubleshooting: Joining a telehealth session.
7. Rate a completed session
Past sessions may show How was your session? or Rate this session / Edit under SESSION RATING.
Open Rate Session (or Edit Rating).
Choose your rating; optionally add a comment.
Tap Submit Rating or Update Rating.
Toast: Thanks for your feedback! Feedback is shared with your provider.
8. Billing on a session
Sessions don’t show a price or a payment status. Paying an invoice and opening a receipt both happen under More → Billing & Payments.
Full invoice and card management: More → Billing & Payments (see Billing & payments).
Frequently asked questions
I don’t see a Sessions tab.
Scheduling may be off for this account, or you’re on a minor account without scheduling access. Ask your practice, and confirm Switch account if you manage more than one person.Why is my booking “Awaiting Approval”?
Your provider must approve requests. You’ll be notified when they respond.Can I cancel a request that’s still awaiting approval?
Cancel is for scheduled/rescheduled sessions your provider allows you to manage. If you’re stuck, contact the practice.Phone session: where’s Join?
Phone sessions don’t have in-app video join. Use the phone instructions your provider gave you.