This article is for clients using the Oasys client iOS app.
Your therapist connection in the iOS app lives mainly on Home — not as a separate “My Therapist” tab. This article explains invites, the therapist card, the profile sheet, and what to do when you’re not connected yet.
In this article:
1. Accepting a therapist invitation
If a therapist invited you and you haven’t accepted, sign-in shows a full-screen Therapist Invitation:
Accept Invitation to connect
Decline to turn it down
Sign Out if you need to leave
There isn’t a separate in-Home “connection request” card. The invite is this blocking screen until you act.
2. Your therapist on Home
After you’re connected, Home’s session / therapist block can show:
Your next or live session, with join when it’s a video visit
Your therapist with their name and license (or Licensed Therapist)
Message {first name} when messaging is available
Book a Session when you have no upcoming session and booking is allowed
If you’re not connected, you may see Connect with a Therapist — “Find a therapist to start your care journey” (no browse/directory button in the app).
💡 Searching a therapist marketplace or directory is available on the Oasys website (not in the iOS patient app). Connection for care usually starts with your practice’s invite.
3. Therapist Profile sheet
Tap the therapist area on Home to open Therapist Profile. When your therapist has filled in their profile, you may see sections such as:
Education
About
Therapy Approach
Therapy Types
Specializations
Age Groups Served
Chips may include location and years of experience. Availability of each section depends on what your therapist published.
4. Message your therapist
From Home, use Message {name} to open Messages. Messaging is not a bottom tab. Details: Messaging your care team.
If messaging is off, the button may be hidden or the thread may say messaging isn’t available — connect during scheduled sessions or ask the practice.
5. No therapist or care team still setting up
Screen | What it means |
No Therapist Connected | Ask your therapist to add you on Oasys, then sign in again. You may use Go to Oasys Web. If your login has more than one account, Switch Account opens the account picker so you can go to another person’s account. |
Setting up your care team | The practice is finalizing who you’ll work with. Tap Check Again shortly. |
Profile completion for many patients is finished on the website (Complete on Web) after a therapist connects — follow that prompt if you see it.
Frequently asked questions
Where is “My Therapist” in the menu?
On iOS it’s the Home therapist card and Therapist Profile sheet — not a Settings row or tab.Can I switch therapists in the app?
No self-serve directory. Contact your practice if your care team needs to change.I accepted the invite but still can’t use Sessions.
Wait for care-team setup to finish, complete any profile prompts, and confirm scheduling is enabled for your account.Wrong therapist showing?
If you manage multiple accounts, use Settings → Switch account and confirm the name/badge.