This article is for clients using the Oasys client iOS app.
More is where you find your provider, and manage your profile, security, time zone, notifications, data integrations, billing, crisis resources, and sign-out in the Oasys iOS app.
In this article:
1. Open More
Tap More in the bottom tab bar (three-dot icon). At the top, your name and email open Profile.
If you have more than one account on this login, you’ll also see Switch account (see Switching accounts (guardians & minors)).
Below that, the rows sit in groups. CARE (My Provider, or My Care Team when several providers treat you), BILLING & PAYMENTS and HEALTH & DATA appear when your practice offers them for your account. ACCOUNT (Security, Time Zone, Notifications) and SUPPORT are always there, with Sign out at the bottom. See Your therapist connection for the provider page.
2. Profile
Navigation title: Profile.
Sections can include:
Basic Information (or Minor's Information on a child account)
Parent/Guardian (child accounts)
Address
Insurance (when shown)
Emergency Contact
Empty fields show Not provided. Tap a section to edit. For your photo, use Profile photo — Take photo / Choose photo / Save photo.
Insurance card images: View insurance cards on web.
3. Security & two-factor
Open Security.
Change password — enter Current Password, New Password, Confirm New Password (criteria include 8+ characters, uppercase, lowercase, number, special character), then Update Password.
Face ID & app lock: Sign in with Face ID stores your password on this device, protected by Face ID, so the login screen can sign you in. Turn it on here and it takes effect at your next password sign-in; turn it off and the stored password is deleted right away. Google sign-in accounts do not have this row, because there is no password to store.
Lock after inactivity locks Oasys after 15 minutes of inactivity. Unlock with Face ID or your device passcode and you return to the screen you left. After 4 hours of inactivity, Oasys signs you out. Switch it off and Oasys signs you out at 15 minutes instead.
Two-factor authentication:
On: “Two-factor authentication is on” → Turn Off, with Manage on oasys.health underneath
Off: “Two-factor authentication is off” → Set Up Two-Factor Authentication, with Set up on oasys.health instead underneath
💡 Set Up Two-Factor Authentication opens a sheet in the app: copy the setup key into your authenticator app, or scan the code from another device, then type or paste the first 6-digit code. Turn Off asks you to confirm, then asks for the current code from your authenticator app. The link underneath opens your account settings on the website inside the app, already signed in. On a phone you ticked Trust this device for 30 days on, changing your password and opening that link each ask for the code once first.
Google sign-in accounts show that password and 2FA are managed by Google.
4. Time zone
Open Time Zone to see your current zone. When your device moves, Oasys may ask Change time zone to {zone}? — times for appointments and reminders will switch if you confirm.
5. Notifications
Open Notifications to choose alerts for bookings, documents, provider updates, practice announcements, secure messages, and billing (new invoices, reminders, voided invoices, payment receipts, refunds and failed payments). Each type can offer channels such as Push, Email, and SMS (SMS may require adding/verifying a phone number when that option is available). Billing alerts offer Push and Email, and their SMS shows Coming soon.
Session reminder timing (for example 1 hour before / 1 day before) is set in the channel sheet.
MOOD REMINDERS — daily reminders to log your mood (see Health, Mood & Diary Cards).
If push is off at the system level, you’ll be prompted to Open Settings in iOS.
Practice announcements themselves are read from the Home bell → Announcements.
6. Data Integrations & Data Sharing
Data Integrations — connect Apple Health and wearables (when health features are on and you are viewing your own account).
Data Sharing — choose which health, mood, and diary card data your provider can see.
Details: Health, Mood & Diary Cards.
When diary cards are enabled, HEALTH & DATA → Mood Journal also appears here.
7. Billing shortcut
Under BILLING & PAYMENTS, open Billing & Payments for cards, autopay, invoices, and superbills. Full guide: Billing & payments.
8. Contact Us & Crisis Resources
Under SUPPORT:
Contact Us — opens in-app support messaging (Intercom). If support chat can’t open, it says “Support chat isn't available right now. Please try again in a moment.” Tap Contact Us again a little later.
Crisis Resources — “If you or someone you know is in crisis” with Call 988 and text HOME to 741741 for the Crisis Text Line.
💡 The patient app does not include a Help Center article browser. You’re reading help outside the app (or via links your practice shares).
9. Sign out
Tap Sign out, confirm on Sign Out — “Are you sure you want to sign out?” The row shows Signing out… while it finishes, and it ends your session on this device only, so a browser you are signed in to stays signed in. After about 15 minutes of inactivity, Oasys locks until you unlock it with Face ID or your device passcode, and that idle time counts while the app is closed, so reopening it after 15 idle minutes shows the lock screen first. Oasys signs you out after 4 hours of inactivity, or 24 hours after you last signed in. If you switch Lock after inactivity off under More → Security, Oasys signs you out at 15 minutes.
After an automatic sign-out, the sign-in screen says why above the fields, for example “You were signed out after 4 hours of inactivity.”
If you opened an Oasys link and it led to an automatic sign-out, signing back in to the same account within 10 minutes opens the page the link was for. A link to join a session isn't kept: join from Home instead.
Frequently asked questions
I changed my email in Profile but login still uses the old one.
The email shown on the card at the top of More is your login email. Ask your practice if you need the login email changed.Where do I turn on Face ID?
After your first password sign-in on this device, Oasys asks Sign in with Face ID? Tap Enable Face ID, or turn it on later under More → Security. Google sign-in accounts do not offer it. Also check iOS Settings for Oasys permissions.SMS options are missing.
Your practice may not offer SMS, or you need to add and verify a phone number when that feature is available.Who do I contact for account problems?
Your practice first, or Contact Us in More. For immediate danger, use Crisis Resources or local emergency services.