🖥️ For clients using the Oasys portal on the web. Using the iPhone app? See Your profile and settings.
This article explains what you can change in My Profile and Settings: your personal details, notifications, time zone, theme, password, two-factor authentication and deleting your account. It also lists what only your practice or Oasys support can change.
In this article
1. My Profile
My Profile holds your personal details. Your photo, name and sign-in email appear at the top.
Open My Profile and choose a tab.
Click Edit.
Make your changes, then click Save Changes (or Cancel).
Tab | Section title | Who sees it | What's in it |
Basic or Minor | Basic Information or Minor's Information | Everyone | Legal full name, Preferred name, Date of Birth, Pronouns, Sex, Gender identity, Phone (not on minor accounts) and Address |
Guardian | Parent/Guardian's Information | Minor accounts | Guardian details. If there's more than one guardian, all are listed and the main one is marked Primary. |
Insurance | Insurance Information | Accounts with billing access, when your practice uses insurance | Payer, member ID and subscriber details. For some Medicaid plans, also a nine-digit Medicaid RIN (or tick Member ID is also the Medicaid RIN). |
Emergency | Emergency Contact | Everyone | Name, Relationship, Phone, Email and Address of someone to reach in an emergency |
To change your photo, open Basic, click Edit, then upload or remove it.
If you try to switch tabs with unsaved changes, Oasys asks you to confirm. Click Discard changes, or Cancel to keep editing.
Guardians: a guardian signed in with their own login can edit their own name, relationship and address on the Guardian tab. To change their phone, click Update (or Add Phone), which opens Settings → Notifications. Email can't be changed. A minor signed in with their own login can view this tab but not edit it.
Guardians editing a child's details: use Switch account to open the child's account first, then open My Profile.
2. Settings overview
Open Settings and pick a section on the left. On a phone, choose from the Select a setting menu.
Care
My Provider: "View your therapist's details and manage your connection." If your practice gives you a care team, it's My Care Team: "The providers involved in your care. Your primary provider coordinates it."
This appears once you're connected with a provider and your account has Clinical info access. See Your provider.
Health & Data
Data Integration: "Connect wearables and apps to sync your health data."
Data Sharing: "Choose which health, mood, and diary data your therapist can see." You need to be connected with a provider to change these. If you have a care team, it reads "Choose what each person on your care team can see." (or "Choose what your provider can see.").
These appear when your practice has the matching features turned on and your account has Clinical info access.
Personalization
Theme & Branding: "Personalize how your dashboard looks."
Notifications: "Choose which updates and reminders you receive."
Account
Account: "Manage your time zone, sign-in security, and account deletion options."
3. Notifications
Under Settings → Notifications, each row has an Email checkbox and, if your practice offers texts, an SMS checkbox. Tick the ways you want to hear about each thing. Every row starts with email on.
Group | Row | What it covers |
Bookings | Session Reminders | Reminders before upcoming sessions. Under Reminder Timing, choose which of your provider's reminder times you want (for example 1 day before or 1 hour before). |
Bookings | Meeting Invites | When your provider invites you to join a video session |
Bookings | Booking Updates | When your provider schedules an appointment or changes one |
Documents | Document Reminders | Pending documents and forms |
Documents | Document Assignments | Documents assigned to you |
Therapist | Therapist Connection Requests | Changes to your provider connection |
Therapist | Secure Messages | Secure messages from your provider (only if your practice uses messaging) |
Practice | Practice Announcements | Announcements from your practice (practice clients only) |
Session Reminders only appears if your provider sends reminders. You can only pick from the reminder times your provider has set up.
If Booking Updates says Disabled by your therapist, your provider has paused these notifications. You can't turn them on from your side.
If you have a care team, the Therapist group is called Care team, and a paused row says Disabled by your provider.
Text messages (SMS)
The Text Messages section at the top of the page holds the phone number used for texts.
Click Verify Phone (or Add Phone).
Enter your number and click Send Code.
Enter the code you receive and click Verify Code. Use Resend Code if it doesn't arrive.
Once it says Verified for SMS, tick SMS on any row.
Until your phone is verified, SMS shows (verify phone) and can't be ticked.
If you're a guardian managing a child's account, this is your own phone number.
If there are no SMS checkboxes at all, your practice doesn't offer text notifications.
4. Time zone
Your time zone controls how every appointment time and reminder is shown.
Go to Settings → Account → Time Zone.
Pick the zone where you actually attend sessions.
Look for Time Zone Updated: "Your appointments and reminders will show times in [zone]."
If your device is in a different time zone from the one saved in Oasys, you may be asked Change time zone to [zone]? when you sign in. Click Yes to switch, or No to keep your saved zone. If you click No, Oasys won't ask again about that zone.
💡 Tip: A wrong time zone is the most common reason an appointment looks "off by an hour."
5. Theme
Settings → Theme & Branding changes how the portal looks. It doesn't change any clinical or billing settings.
System: follows your device's light or dark setting
Light
Dark
Ocean: calming blue tones
Oasis: warm desert colors with purple, gold and green accents
6. Password, two-factor authentication and deleting your account
Settings → Account holds your time zone, your security controls and a Danger Zone.
Change your password
Under Password, click Change.
Enter your Current Password, then your New Password twice.
Click Update Password.
If two-factor authentication is on, enter a code from your authenticator app when asked to Verify password change.
Your password needs at least 8 characters, an uppercase letter, a lowercase letter, a number and a special character. It must be different from your current password.
Changing your password forgets your trusted devices, so you'll be asked for a two-factor code again on each one.
If you sign in with Google, you won't see a password form. Your password and two-factor authentication are managed by your Google account.
Two-factor authentication (2FA)
Under Security, click Enable 2FA.
Scan the QR code with an authenticator app. You can also type in the code shown under the QR code instead of scanning.
Enter the verification code and click Verify.
Once it's on, the row shows Enabled and a Disable 2FA button. To learn how signing in works with 2FA, see Signing in, invites and password help.
Delete account
Under Danger Zone, find Delete account ("Permanently close your account.") and click Delete Account.
Read the Are you absolutely sure? warning. Deleting can't be undone. Care records your providers keep are retained as required by law.
Type your email to confirm, then confirm the deletion.
For some accounts, Delete account reads "To delete your account, contact your practice or Oasys support. Your care records are kept as required by law." with a Contact support button instead. If you see Cannot delete account while deleting, click Contact support.
⚠️ Important: Delete account deletes the account you're currently viewing. If you manage more than one account, check the Self or Minor badge first. Deleting a child's account removes it for everyone who can open it. Any login with no other account (for example the child's own login, or another guardian's) is deleted too. Your own login stays only if you still have other accounts. Talk to your practice first if you still have active care or unpaid invoices.
7. What you can't change yourself
Some details are controlled by your practice, your provider or Oasys support.
Item | Why |
Your login email, once your invite has been sent | Only Oasys support can change it. Ask your practice to contact Oasys support. |
Which portal tabs you see (minor accounts) | Set by your provider or practice in the portal access settings |
Whether Mood Journal, Diary Cards or Messaging exist | Your practice's feature setup |
Invoice amounts | Your practice's or provider's billing |
Reminder times and paused booking notifications | Set by your provider |
If the email on your invite is wrong, ask your practice to contact Oasys support with the correct email.
Frequently asked questions
How do I change my sign-in email?
You can't change it here. It's tied to your login. Once your invite has been sent, only Oasys support can change it. Ask your practice to contact Oasys support with the correct email.
How do I get appointment reminders by text (SMS)?
In Settings → Notifications, verify your phone under Text Messages, then tick SMS on Session Reminders (if your practice offers SMS).
Where do I change my time zone?
In Settings → Account → Time Zone.
Why can't I edit my guardian's details?
Only the guardian, signed in with their own login, can edit their details (except email). If you're a minor with your own login, you can view them but not change them.
How do I delete my account?
Go to Settings → Account → Danger Zone → Delete Account and confirm by typing your email. This deletes the account you're viewing and can't be undone. If you see Contact support instead, contact your practice or Oasys support to close the account.