Patient Guide
Day-to-day workflows for patient portal
By Jana and 1 other2 authors12 articles
- Getting started with your Oasys portalGet set up in the Oasys client portal: accept your invite, complete your profile and learn what each menu tab is for.
- Signing in, invites and password helpHow to accept your invite, sign in, reset your password, use two-factor authentication and fix common sign-in errors.
- Navigating your HomeA tour of your Home page: Today's Agenda, Overview cards, announcements, your to-do list, notifications and search.
- Your profile and settingsHow to update your profile, choose notifications, set your time zone and theme, secure your sign-in and delete your account.
- Switching accounts (guardians and minors)How guardians switch between their own and their children's accounts, and what each login can see on a minor's account.
- Your appointmentsHow to view, book, reschedule, cancel, join and rate appointments, and how late-cancellation and no-show fees work.
- Joining a telehealth sessionHow to join a video session from your portal or a guest link, use the call controls, and fix camera, microphone and join problems.
- Your providerHow to view your provider, accept or send a connection request, and end or change a provider connection in your portal.
- Messaging your care teamHow to find secure messaging, who you can message, how guardians share a minor's conversation, and how to manage message notifications.
- Health stats, mood journal and diary cardsHow to connect wearables, log your mood, fill in diary cards, and choose which health, mood and diary data your provider can see.
- Documents and formsHow to find, complete and sign forms from your care team, download copies, upload files, and how documents work for guardians.