đĽď¸ For clients using the Oasys portal on the web. Using the iPhone app? See Signing in, invites and password help.
This article covers every way into, or back into, your Oasys portal: accepting your invite, signing in, resetting your password, two-factor authentication, automatic sign-out and what each error message means.
In this article
1. Accepting your invitation
Your practice or provider sends you an email with a one-time setup link. The link is valid for 24 hours.
Open the email on the device you'll use for care.
Click the link. Oasys opens a short Verifying invitation page, then Invitation verified.
Set your password.
Complete Complete your profile (and the insurance step, if your practice shows it).
If the invite link has expired or was already used
Oasys shows Invite link expired: "Your invite link has expired. Enter your email below and we'll send a new signup link to your inbox."
Enter the email address your practice invited.
Click Request new setup link.
When you see Check your email, open the newest email from Oasys (check your spam folder too) and use that link.
A link is only sent if that email has an account setup still waiting. If nothing arrives, the email you typed may not be the one your practice used. Ask your practice to check the email on your record and send a new invite.
You can request up to 5 links every 5 minutes from the same network.
If you already finished setup, click Go to log in instead. Use Forgot password? if you don't remember your password.
â ď¸ Important: Don't create a second signup with a different email unless your practice tells you to. That creates a separate, duplicate account that isn't connected to your care.
2. Signing in
Go to the Oasys login page at app.oasys.health. You can sign in two ways:
Enter your Email and password, then click Log in.
Click Sign in with Google.
If your profile isn't finished yet, Oasys takes you to Complete your profile first. Otherwise you go straight to your dashboard.
Google sign-in and your invite
Your practice sets up your account first. If you use Sign in with Google before your account is ready, you may see Almost there: "Your account needs to be set up by your care provider before you can sign in. Please ask your provider or practice to send you a portal invite, then use the link in that email."
If Oasys instead asks How will you be using the platform?, stop and contact your practice. Continuing would create a separate account that isn't connected to your care.
Pending invitation: login blocked on purpose
If your email has an invite that isn't finished yet, the login page shows: "An invitation email has been sent to this address. Please use the verification link in that email to complete your account setup. If the link has expired or doesn't work, you can set up your password using the Forgot password? option."
This means your account is waiting on the invite step. Use the email link, click Forgot password?, or ask your practice to resend your invite. Don't keep retrying the same password.
Email not confirmed
If you see "Please confirm your email address first.", click Resend confirmation email on that screen. Open the confirmation email, then sign in again.
3. Forgot or reset your password
Use this when you can't remember your password, or to set one if your invite link stopped working.
Request a reset link
Click Forgot password? on the login page.
Enter your email.
Check your inbox and spam folder. The reset link is valid for 24 hours.
You always see "If an account exists with that email, a password reset link has been sent." This page doesn't confirm whether an email is registered.
Set a new password
The link opens Set a new password. Your password needs:
At least 8 characters
An uppercase letter and a lowercase letter
A number
A special character (for example ! @ # $ %)
It must be different from your current password. Otherwise you see "The new password must be different from your current password. Please choose a different password."
Both boxes must match, or you see "Passwords do not match."
When it works, you go back to the login page, which says "Your password has been updated. Log in with your new password."
If the link is bad or expired, you see "Invalid or expired reset token. Please request a new password reset link." or "Invalid password reset link. Please request a new one." Click Forgot password? again for a fresh link.
đĄ Tip: If you signed up with Google, you don't have an Oasys password. Use Sign in with Google instead.
4. Two-factor authentication
Two-factor authentication is optional for clients. Turn it on under Settings â Account â Security â Enable 2FA. See Your profile and settings.
Signing in with a code
Enter your email and password, then click Log in.
On the Verify itâs you screen, enter the 6-digit code from your authenticator app under Enter 2FA Code.
Tick Trust this device for 30 days if you want to skip the code on this device for 30 days.
Click Verify code.
Changing or resetting your password, or turning off two-factor authentication, forgets all your trusted devices. You'll be asked for a code again on each device.
Oasys may occasionally show Verify itâs you again while you're signed in. Enter a fresh code from your authenticator app to continue.
â ď¸ Important: If you've lost access to your authenticator app, click Contact support on that screen. You can't skip two-factor authentication from the login page yourself.
5. Signed out unexpectedly
For your security, Oasys signs you out after 15 minutes of inactivity.
About two minutes before, a Still there? message appears. Click I'm here! to stay signed in.
After a sign-out, the login page may say "You were signed out after 15 minutes of inactivity."
If your session couldn't be refreshed, it says "Your sign-in expired. Please log in again to continue."
Sign in again. Your information is not lost.
6. Error messages and what they mean
Find the message you see, then follow the step in the last column.
Message | What it means | What to do |
"The email or password you entered is incorrect. Please try again." | Wrong password, or no account uses that email | Retry carefully, then use Forgot password? Check which email your practice invited. Don't sign up yourself. |
"Please confirm your email address first." | Your email confirmation is still outstanding | Click Resend confirmation email, then open the email |
"An invitation email has been sent to this address..." | Your invite setup isn't finished | Use the invite link or Forgot password? |
Invite link expired | Your setup link expired or was already used | Enter your email and click Request new setup link |
"This invitation link is invalid or incomplete..." | The link was cut off or changed | Open the link straight from the email, or ask for a new invite |
"Verification succeeded but no user was returned..." | A rare invite problem | Try once more, then contact support |
"We verified your invitation, but could not complete sign-in..." | Your invite worked but signing in failed | Try logging in, and contact support if it keeps happening |
"Invalid verification code. Please try again." | Wrong or expired two-factor code | Enter the current code from your authenticator app |
7. Still stuck?
Contact your practice first. They control invites and which email is on your record. Tell them:
The email address they should be inviting
Which message you see: a pending invitation, an expired link, or a wrong password
Roughly when you last received an email from Oasys
For a technical problem signing in, you can also email [email protected] (the Contact support link on the login screens).
Avoid creating a new signup with a different email unless your practice tells you to. It usually makes recovery harder.
Frequently asked questions
My invite link says it's expired or already used. What do I do?
On that same screen, enter your email and click Request new setup link, then check your inbox and spam folder. You don't have to wait for the practice to resend it. If no email arrives, ask your practice to check the email on your record.
I can't log in and I think my email is wrong. What do I do?
You can't change your login email yourself, and once your invite has been sent your practice can't change it either. Ask your practice to contact Oasys support with the correct email, then use the new invite or reset link.
Why was I signed out on my own?
If you saw "You were signed out after 15 minutes of inactivity," that's the automatic security timeout. Log back in. Next time, click I'm here! when you see Still there?.
Do I need two-factor authentication?
Only if you turned it on. If you did, tick Trust this device for 30 days when you enter your code to skip it on that device for a while.
Why is Oasys asking for my code again on a trusted device?
Trusted devices are forgotten after 30 days, and whenever you change or reset your password or turn two-factor authentication off and on again.