This article is for clients using the Oasys client iOS app.
Your provider connection in the iOS app lives under More, on My Provider (My Care Team when several providers treat you), and on Home. This article explains invites, the Home card, your provider page, and what to do when you’re not connected yet.
In this article:
1. Accepting a provider invitation
If a provider invited you and you haven’t accepted, sign-in shows a full-screen Provider Invitation:
Accept Invitation to connect
Decline to turn it down
Sign Out if you need to leave
There isn’t a separate in-Home “connection request” card. The invite is this blocking screen until you act.
2. Your provider on Home
After you’re connected, Home’s session / provider block can show:
Your next or live session, with join when it’s a video visit
Your provider’s name and license (or Licensed Provider). On a session, it is whoever runs that session.
Message {first name} when messaging is available
Book a Session when you have no upcoming session and booking is allowed
If you’re not connected, you may see Connect with a Provider — “Find a provider to start your care journey” with Find a Provider, which opens the Oasys website inside the app, already signed in. While a connection request is waiting for an answer, the card has no button.
If you have no current provider and your practice manages your care, Home says Your care is managed by your practice instead, with “To restart care, contact your practice.” Sessions and More → My Provider say the same.
💡 Searching for a provider happens on the Oasys website. Find a Provider on Home or More → My Provider opens it inside the app, already signed in. Connection for care usually starts with your practice’s invite.
3. My Provider
Tap More, then My Provider under Care, or tap your provider on Home when you have no unread messages. With more than one provider, the row is My Care Team and lists everyone on your care team. For one provider, it shows their profile, with Message your provider at the top when you can message them. When your provider has filled in their profile, you may see sections such as:
Education
Professional Bio
Therapy Approach
Therapy Types
Specializations
Age Groups Served
Chips may include location and years of experience. Availability of each section depends on what your provider published.
While a connection request is waiting for an answer, My Provider shows the request instead of a profile. A request from a provider has Accept and Decline. A request you sent on the website says Pending Request, with Manage on the web.
4. Message your provider
Open the Messages tab, or use Message {name} on Home. Details: Messaging your care team.
If messaging is off, the button may be hidden or the thread may say messaging isn’t available — connect during scheduled sessions or ask the practice.
5. No provider or care team still setting up
Screen | What it means |
Connect with a Provider | You have no provider yet, and you can still use the app. Find a Provider on Home or More → My Provider opens the Oasys website inside the app, already signed in, so you can find one. You can also ask your practice to add you. |
Your care team is being finalized | Your practice is confirming which provider you will see. You can use the app meanwhile, and Home, Sessions and More → My Provider say so until it is done. No action needed. |
Your care is managed by your practice | You have no current provider, and your practice manages your care. To restart care, contact your practice. |
Profile completion for many patients is finished on the website (Complete on Web) after a provider connects. Follow that prompt if you see it.
Frequently asked questions
Where is “My Therapist” in the menu?
It’s My Provider under More. Your provider on Home opens it too when you have no unread messages.Can I switch providers in the app?
No self-serve directory. Contact your practice if your care team needs to change.I accepted the invite but still can’t use Sessions.
Wait for care-team setup to finish, complete any profile prompts, and confirm scheduling is enabled for your account.Wrong provider showing?
If you manage multiple accounts, use More → Switch account and confirm the name/badge.