This article is for clients using the Oasys client iOS app.
Welcome to the Oasys iOS app. This is where you join telehealth sessions, complete documents, message your provider, check invoices, and (when your practice has them turned on) track mood, diary cards, and health data.
This article gets you oriented on day one. For sign-in problems, see Signing in, invites & password help. For parents managing a child's account, see Switching accounts (guardians & minors).
In this article:
1. How you get access
You do not create a patient account inside the iOS app. Your provider or practice invites you (usually by email). After that, you sign in with the email and password you set, or with Continue with Google / Face ID or Touch ID if those are available on your device.
Typical path:
You receive an invitation from Oasys or your practice.
You finish any email verification or password setup you’re asked for.
You open the Oasys app and see Welcome back! with Email address and Password.
You may need to accept a Provider Invitation or finish profile setup (details below).
When those gates clear, you land on Home.
💡 There is no “Sign up” or “Create account” button for patients in the iOS app. If you don’t have an invite yet, ask your practice to add you.
2. First open & what may block the app
Until setup is finished, Oasys may show a full-screen message instead of the tab bar. Common ones:
Check Your Email — verify your email, then return.
Update Your Password — for security, set a new password before continuing.
Verification Code — enter the 6-digit code from your authenticator app (if two-factor is on). Tick Trust this device for 30 days and this phone skips the code for the next 30 days.
Provider Invitation — Accept Invitation or Decline.
Complete Your Profile / Complete Your Minor's Profile — some people must finish setup on the Oasys website (Complete on Web).
Complete Your Documents / Complete Your Minor's Documents — finish the onboarding documents your provider sent on the Oasys website (Complete on Web). If your provider chose another login on the account to fill them in, you see Waiting for Onboarding Documents with Check Again instead.
Setting up access (minors) — access is still being configured; if your login has more than one account, Switch Account opens the account picker.
Patients who still need to finish their profile are sent to the website first, with Complete on Web. Follow the on-screen instructions.
3. Your bottom tabs
After you’re in, the patient app uses up to five tabs (exact labels):
Tab | What it’s for |
Home | Greeting, next session / join, mood or diary check-in, Needs attention, health snapshot, message your provider, notifications bell |
Documents | Forms, assessments, signatures, and worksheets your provider assigns, plus files you and your care team share (when this tab is on) |
Sessions | Upcoming, awaiting approval, and past sessions; book / reschedule / cancel when allowed; join video (when this tab is on) |
Messages | Conversations with your provider and your practice team, with a count of unread messages (when this tab is on) |
More | Your provider (My Provider, or My Care Team), profile, Billing & Payments, health and data, security, notifications, crisis resources, Contact Us, sign out |
Billing is under More → Billing & Payments, not its own tab.
4. Why some tabs might be missing
Documents, Sessions and Messages only appear when your practice has those features available for you. Guardians on a minor account may also see fewer areas, including My Provider under More, if the practice limited that child’s portal access.
If the Home screen looks almost empty, you may see You're all caught up — “Nothing needs your attention right now.” That can be normal when there’s nothing pending.
Parents with more than one person on the same login: use More → Switch account so you’re looking at the right person. See Switching accounts (guardians & minors).
5. When the app sends you to the website
Some setup and advanced steps open the Oasys website (for example profile completion, viewing insurance card images, or certain document types). When that happens, follow Complete on Web, Open oasys.health, or similar buttons in the app.
💡 Charts and deeper health insights, and guest telehealth join without signing in, are available on the Oasys website (not in the iOS app). This guide covers what you can do in the app.
Frequently asked questions
I never got an invite. Can I register in the app?
No. Ask your practice to invite you. The patient app does not offer self-registration.I don’t have a provider yet. Can I still use the app?
Yes. Home says Connect with a Provider, and Find a Provider opens the Oasys website inside the app, already signed in, so you can find one. You can also ask your practice to add you.Where is Billing?
Open More, then Billing & Payments. It is not a bottom tab.Where are Messages?
Tap the Messages tab. You can also use the message control on Home (for example Message {name}).