đĽď¸ For clients using the Oasys portal on the web. Using the iPhone app? See Your provider connection.
This article explains where to find your provider in the portal: Find a Provider in the menu before you're connected, and Settings â My Provider (or My Care Team) once you are. It covers how to see your provider's details, accept or send a connection request, what happens while your practice is still assigning your provider, and how to end or change a connection.
In this article
1. Finding your provider
Where your provider appears depends on whether you're connected yet.
Connected: go to Settings â My Provider (under Care). It reads "View your therapist's details and manage your connection." If your practice gives you a care team, it's called My Care Team instead.
Not connected yet: click Find a Provider in the menu. It shows any connection request waiting for you and lets you find a provider. Once you're connected, Find a Provider leaves the menu.
You can also click the provider card on Home (it reads Connected with and your provider's name), or type My Provider in Search... at the top. On a phone, Settings is under the gear icon.
If you manage more than one account, use Switch account first. A guardian sees a child's provider while switched into the child's account.
On a minor's account, each login's access is set by the provider. A login without access to clinical information won't see My Provider or Find a Provider.
On Find a Provider, the page heading changes with your situation: Therapist Request when a provider has asked to connect, Pending Request when you've asked a provider, and Find a Therapist when you have no connection yet.
2. Viewing your provider
Your provider's card shows their photo, name and credentials.
Click the card to open Therapist Profile. It shows their Professional Bio, Therapy Approach and Professional Details (therapy types, specializations, languages and age groups served), plus education and years of experience when they've added them.
When messaging is turned on for you, click Message your therapist to open your conversation in Messages. This works the same whether your provider works independently or is part of a practice.
If you have a care team
My Care Team lists the providers involved in your care: "The providers involved in your care. Your primary provider coordinates it."
Your usual contact is listed first and marked Your usual contact. The provider who coordinates your care has a Primary provider badge. Others show Care team member.
Click Message next to a provider to open your conversation with them in Messages. It shows only when messaging is on for that provider.
Your practice decides who is on your care team. You can't add or remove providers yourself.
â ď¸ Important: Messages aren't monitored around the clock. If you're in crisis or need urgent help, call or text 988 (Suicide & Crisis Lifeline) or 911, or go to your nearest emergency room.
3. Accepting or declining a provider request
When a provider sends you a connection request, Find a Provider shows Therapist Request: "You have received a connection request from a therapist."
Click Find a Provider in the menu.
Review the request card. It shows the badge Pending Your Approval, the provider's specializations and experience.
Click Accept or Decline.
Accepting links that provider to your account, so appointments, documents and messaging can work.
Declining happens right away, with no confirmation step. The provider is told you declined. If that was a mistake, contact your provider or practice. They can send a new request.
4. Finding and requesting a provider
If you have no provider and no request waiting, Find a Provider shows Find a Therapist: "Browse licensed therapists and send a connection request to begin care."
Search by name or specialty in Search by name or specialty..., or narrow the list with All specialties and All languages.
Click View profile to learn more about a provider.
Click Request to Connect.
Click Send Request to confirm. The provider is notified and can accept.
While you wait, the page shows Pending Request: "Your invitation to connect is pending acceptance." with the badge Request Pending.
To cancel it, click Retract Invitation, then Retract Invite to confirm.
You can send another invitation later.
5. When your care team is being finalized
In some practices you may see Your care team is being finalized.
This means your practice is confirming which provider you'll see. Your provider appears once that's done.
You'll see a similar message on Appointments and on Home.
There's nothing to fix in the portal. No action is needed from you.
6. If you don't have a provider connection
Until you're connected with a provider, some parts of the portal stay limited.
Area | What you'll see |
Appointments | Greyed out with a lock icon in the menu on a computer. The page shows No active therapist connection. |
Messages | No provider conversation to start. |
Settings â Data Sharing | "You need to be connected with a therapist to manage data sharing settings." |
Documents and Payments | Past items stay visible. Uploading a file needs a current provider. |
If a connection ends, you can't send new messages to that provider. Their conversation usually leaves your inbox. If it still shows, it's read-only: "You're no longer connected with this provider. You can still read past messages."
If your practice manages your care, you may see Your care is managed by your practice: "To restart care, contact your practice." In that case you can't search for a provider or send, accept or decline connection requests in the portal. Contact your practice.
7. Removing or changing your provider
How you end a connection depends on whether your provider works independently or is part of a practice.
Independent providers
Go to Settings â My Provider.
Click Remove Connection below your provider's card.
Click Remove Connection in Remove Therapist Connection to confirm. You're taken back to Find a Provider.
â ď¸ Important: Removing a connection can't be undone. It also cancels your upcoming appointments with that provider, and you can't send them new messages.
Providers in a practice
There's no remove button in the portal. Contact your practice about changing or ending care.
You can't switch yourself to a different clinician in the portal. Your practice handles care-team changes.
Frequently asked questions
A provider sent me a connection request. Where do I find it?
Click Find a Provider in the menu. You'll see Pending Your Approval with Accept and Decline.
How do I change or remove my provider?
You can retract a request you sent. If your provider is independent, go to Settings â My Provider and click Remove Connection, which also cancels your upcoming appointments with them. If your provider is part of a practice, contact the practice.
Where do I message my provider?
Use Messages, or click Message your therapist in Settings â My Provider. This is the same for independent providers and practices.
Where is My Provider?
Once you're connected, your provider is in Settings â My Provider (My Care Team if you have a care team). Before you're connected, use Find a Provider in the menu. You can also tap the provider card on Home, or search for My Provider with Search... at the top.
My provider's page says my care team is being finalized. What should I do?
Nothing. Your practice is confirming which provider you'll see, and your provider appears once that's done.