This article is for clients using the Oasys client iOS app.
In the Oasys iOS app, billing lives under More → Billing & Payments, not as a bottom tab. There you manage payment methods, autopay, who pays, invoices, and superbills.
⚠️ There is no Pay or Billing tab on the patient tab bar. Always start from More.
In this article:
1. Open Billing & Payments
Tap More.
Under BILLING & PAYMENTS, tap Billing & Payments (you may see a badge like 2 unpaid).
You can also jump from Home Needs attention → Unpaid Invoice(s). Sessions carry no billing section, so everything to do with money starts here.
If this row is missing, billing access may be off for this account — ask your practice, and confirm Switch account if you manage a minor.
2. Payment methods & autopay
Under PAYMENT METHOD:
See your card ({Brand} ending in {last4}) or tap Add payment method.
Manage cards on Payment Methods: Set as default, Remove. Removing your default card warns that invoices will be sent for payment until another default card is selected.
The first card you add becomes your default card.
Under PREFERENCES:
Autopay — On or Off. Your practice turns it on or off. When it is on: “Autopay is on. New invoices will be charged automatically to your default card. To turn off Autopay, contact your practice or provider.”
With Autopay on and no default card: “Autopay is on, but no default card is set for this payer. Invoices will be sent for payment instead of charged automatically.”
If your provider hasn’t finished payment setup, you’ll see Action required by your provider: “Your provider needs to finish setting up payments before you can add a payment method.”
If someone else is the payer: “Payment methods are managed under your alternative payer's settings.”
3. Who pays
Open WHO PAYS / Payment Settings to choose:
Me or Myself (Parent/Guardian) (on a child’s account)
Another person / Another person (parent, spouse, etc.)
You can Add Alternative Payer, edit their info, add their cards, and Set as Primary Payer. While that person is the primary payer, their screen shows their Autopay status.
Manage a minor’s cards and invoices while switched into that minor’s account.
4. Invoices & receipts
The hub lists recent invoices; tap Show all invoices for the full list (Invoices).
Filters: All, Unpaid, Paid
Statuses you may see: Unpaid, Overdue, Paid, Voided, Refunded, Partially Refunded, and Failed. An invoice reads the same on the hub, in the list and on its own screen. A Failed invoice often still offers Pay, because a payment that didn’t go through can be tried again; when no Pay button appears, contact your practice.
Pay with Pay {amount}, confirm on Confirm Payment
With no card on file, the invoice says “You need a card on file to pay this invoice.” and offers Add a payment method
Success toast: Payment successful
Paid invoices: View Receipt. It opens the receipt as a PDF in the app, with Share at the top right, or a detailed receipt on Stripe for an older invoice. An unpaid invoice can also show View Invoice under Pay, which opens the invoice as a PDF.
Empty: No Invoices Yet — “Invoices from your provider will appear here.”
If your invoices can’t be loaded, the section says “Your invoices could not be loaded.” with Try again.
If an invoice is billed to an alternative payer, you may not be able to pay it from the patient’s own methods — switch who pays or contact the practice.
5. Superbills
Under INSURANCE on the hub, open Superbills.
Generate → pick a Date range (All dates, Last 30 days, Last 90 days, Last 6 months, Last year or Custom range) → select eligible sessions → Generate Superbill
View PDF when ready, then Share at the top right to save or send it
Only paid sessions are listed, and a session without diagnosis codes shows Needs diagnosis codes and can’t be selected. With none to list: No eligible sessions found: “Sessions must be marked as paid to generate a superbill.”
If your superbills can’t be loaded, the screen says “Your superbills could not be loaded.” with Try again.
6. Insurance on your profile
Edit insurance details under More → (profile) → Insurance (provider, member ID, group number, subscriber relationship, and more).
For an Illinois Medicaid plan, the editor also asks for your Medicaid RIN, or you can tick Member ID is also the Medicaid RIN. Some of these plans won’t save without it.
To view insurance card images, use View insurance cards on web.
7. What’s on the website instead
💡 A Good Faith Estimate assigned to you opens from the Documents tab, where you can read it and tap I Acknowledge. There is no separate Estimates area in the iOS app, and insurance card image viewing opens the website.
You can’t edit invoice totals in the app, so contact your practice if an amount looks wrong. For general help, use Contact Us in More (there isn’t a separate “Contact billing support” row in the hub).
Frequently asked questions
Where did the Billing tab go?
It was never shipped as a patient tab. Use More → Billing & Payments.How do I turn Autopay on or off?
Your practice sets Autopay, and Billing & Payments shows whether it is On or Off. Contact your practice to change it.I paid but need a receipt.
Open the paid invoice → View Receipt.Child’s invoice isn’t here.
More → Switch account to that Minor, then open Billing again. Confirm the practice gave that account billing access.